PhoneClaim/ATT – AT&T Mobile Insurance Claim Procedure

If you are willing to know the details about phone att which is the platform for AT&T phone claim document upload then this article is going to be very helpful for you that helps for at&t mobile insurance claims at PhoneClaim/ATT.

Let’s understand more about this portal and how you can upload documents for AT&T Phone Claim here.



You need to simply read this article till the end to simply know the complete process of claiming in a simple and easy manner at PhoneClaim/ATT. 

PhoneClaim/ATT Uploader

  • You may be able to submit the additional documentation online which is related to the AT&T phone claim. 
  • The primary AT&T account holder can be able to submit the documents which are related to the claim and it helps them to simply protect against unauthorized AT&T account use. 
  • The document will be a digital picture or scanned for upload. 

The phone claim AT&T uploader service is completely free to use and also it will take nearly 5 to 10 minutes to get completed and depending upon how many documents the AT&T customer is required to upload. At the time of submitting a phone claim with AT&T and using the upload, the service customer is required to enter these details. 

  • Completed sworn claim affidavit and proof of loss statement. 
  • The government-issued IDs like driving licenses or passports. 
  • One of the copies of the latest AT&T wireless bill for the mobile number in question. 
  • Also, one of the copies or the proof of purchase for the claimed device will come in the form of the receipt or UPC code form box. 
  • A copy of the supporting document is not required in every claim and also it will take the form of a police report or an insurance document and much more. 

You need that in terms to download and complete the affidavit the customer will need to enter the mobile number of the addicted device. Also, the live chat service is mainly available for customers who are having issues getting documents to upload. 

PhoneClaim/ATT Comments

  • The claims completed by the daily cut-off items will simply get shipped and in most cases, it gets delivered the next day. 
  • If the claim gets closed Monday – Friday before 5 PM CST then the device will simply get shipped the next day. 
  • If the claim gets closed on Saturday prior to 2 PM then the device will get shipped on Monday morning. 

If you are having any questions related to the phone claim ATT uploader service then they will be directed to the Asurion customer service representative at 1-888-562-8662 between the hours of 7 AM to 9 PM CST Monday to Friday or from 8 AM CST Saturday and Sunday. 

  • Filing an AT&T Phone Insurance Claim at PhoneClaim/ATT

Mobile provider AT&T is partnered with the insurance giant Asurion to simply create a highly efficient web portal so that customers can easily be able to file a claim if their phone gets damaged, lost, or stolen as well. You need to make a visit at and then you have to follow the instructions. Also, it will allow you to simply file the Asurion claim and check out the status of the previously filed claim. It is similar if you want to file a sprint insurance claim as they both will use a similar insurance provider which is Asurion. 

  • Replace Mobile Device

AT&T and also the insurance partner Asurion will be able to replace the phone if some conditions are met. You need to know that the replacement device may be the refurbished unit and doesn’t match exactly the make and model of the current phone. Also, you need to remember to activate the phone replaced by insurance and for AT&T-specific activation information, you have to check out this whole article. 

  • Lost Phone

AT&T and Asurion will be able to replace a mobile phone in case it is lost by the customers. Also, it is one of the major reasons that people will buy a phone insurance plan in the very first place. Also, before the replacement unit gets shipped to you, Asurion recommends that you will try to locate your phone by using the GPS app like find my iPhone and device manager. Also, the companies will like the customers to lock the phone down remotely and suspend the service temporarily. 

These steps will also prevent anyone from stumbling across the phone and also having access to the data. There is also a fee involved in this case and this fee varies on the make and model of the phone. If you are having a Verizon phone and are willing to check out what is covered then you can make a visit to their official website. 

  • Stolen Phone

AT&T and Asurion will be able to replace a smartphone if it gets stolen which will simply ease your worries. The process to file an assertion for the stolen device is similar to filing a claim for the lost phone. With the lost phone, the companies suggest you try to locate the phone with the help of the GPS app, lock the phone remotely and also suspend the service temporarily. 

  • Severe Malfunction

If your phone gets broken beyond repair, AT&T and Asurion will simply issue a replacement and a replacement device will get sent if you drop the phone and it stops working or it gets destroyed by being left in a large body of water. You need to be aware that the replacement fee will be levied and vary on the make and model of your phone.

That’s why it is really important to take a backup of our data like videos and images and if you use the Cricket services then their Cricket phone insurance offers 16GB of photo and also video storage along with their photo vault.

FAQ on PhoneClaim/ATT

  • Does AT&T Phone Insurance Cover Cracked Screens?

Yes, AT&T phone insurance will simply provide coverage for the cracked screen by a small fee for the repairs. 

  • How Do I Get My Exact Deductible Cost?

The deductible may vary on your insurance plan and also the make and model of your device. You can also be able to create a particular estimate of the deductible by making a visit to

  • Does ATT insurance Cover Accidental Water-Damaged Phones or Water Damaged Phones Period?

Yes, AT&T insurance will mainly cover the damage which is related to the water and also related to the other liquids. 

  • How Do I File A Claim With ATT?

You can simply make a visit at or also, or you can simply call 888-562-8662 you need to know that they are only available on weekdays from 8 AM to 10PR Et and on weekends they are available from 9 AM to 9 PM ET. 

  • How Does AT&T Insurance Claim Work?

As you have already gone through with the claim process, you will simply be offered the cracked screen repair option. If your device is eligible then AT&T mobile insurance protects advantage for 1 and for 4 planks and provides protection against the loss of stolen devices and accidental physical or liquid damage and out-of-warranty malfunctions as well. 

  • How Do I Check My AT&T Status?

You have to simply make a visit at or you can make a call at 888-562-8662 to simply check out your current eligibility and same-day repair options depending upon the approval time of the claim and availability of a technician. 

  • How Much Cost Does It Take to Replace a Phone with At&T Insurance?

The coverage applies to only one device at a time and the covered device will be your recently used device on the wireless line at the time of loss. For the current and updated terms and conditions, you can visit 

  • Will AT&T Replace My Phone for Free?

At&T is providing a free replacement phone for those who are willing to buy it. This is an AT&T RADIANT core which is a budget phone from 2019 that was first introduced as a reasonable option for AT&T’s prepaid customers. 

  • What is the AT&T Settlement?

AT&T agreed to pay $14 million to simply resolve the claim and added the administrative fee to what were flat-rate wireless service plans. AT&T customers claim the telecommunication company misled them by simply saying that the fee was a legitimate surcharge. 

  • Will AT&T Send Me a New Phone?

We will simply ship your new phone or the data device to your billing address and in some cases, the US postal service, FedEx, or UPS isn’t able to deliver your phone or data device personally and they will leave an attempted delivery notice. You need to contact the carrier as per the instructions on the notice to simply ensure your delivery. 

  • What Type of Phone is ATT Sending for Free?

AT&T customers start getting free Galaxy devices from the company and replacement phones are sent due to the company’s impending 3G shut down the phones include the Galaxy Note 9. Note 10 and the other older devices. 

  • How Much Will Each Customer Get From AT&T Settlement?

Some of the AT&T wireless customers who are living in California may be entitled to get a $20 payment or bill credit as a part of the class action settlement and the federal case involves lots of AT&T customers who will sue the company on a little-known surcharge which is known as the administrative fee. 

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Final Verdict

So, that’s it about PhoneClaim/ATT. We hope that this article will be beneficial for you and help you with lots of things. If yes then do share this article with other people so that they also get benefited from this article.

Also, if you are having any issues or have a query related to the phone att then feel free to connect with us by simply dropping a comment in the below-given comment section.

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